- Title
- Innovating through contextual ambidexterity: case study of health care firms in India
- Creator
- Malik, Ashish; Mitchell, Rebecca; Boyle, Brendan
- Relation
- 11th International Forum on Knowledge Asset Dynamics (IFKAD 2016): Towards a New Architecture of Knowledge: Big Data, Culture and Creativity. Proceedings of the 11th International Forum on Knowledge Asset Dynamics (Dresden, Germany 15-17 June, 2016)
- Publisher
- IFKAD 2016
- Resource Type
- conference paper
- Date
- 2016
- Description
- Purpose – Literature on innovation management highlights the role of technological, human resource, and management practices in developing a firm’s innovative capacity. Further, organisations that are able to simultaneously develop learning processes of exploration and exploitation or in other words display ambidexterity, are more likely to develop long-term sustained competitive advantage through incremental and radical innovations. Yet, this line of enquiry is scarce in relation to developing countries such as India, especially for its health care sector, which is faced with numerous resource and contextual challenges. Developing an understanding of the mechanisms that Indian health care firms employ in building their capacity to innovate is critical. To this end, the purpose of this study is to uncover the key mechanisms and HRM practices that support innovation in the health care firms in India. Design/methodology/approach – Adopting an inductive case study approach, semi-structured interviews were conducted with employees, HR and training managers and product/project managers overseeing innovation activities from two purposively selected health care firms in India. Additional secondary data from the public domain, organisational documents and policies, and non-participant observations was also collected and analysed using Leximancer- 4, a specialist content analysis software for 2 automated extraction of seed concepts and it focuses on two key aspects: (i) the frequency counts and co-occurrence of text within a two-sentence text block leading to identification of key concepts and themes; and (ii) it depicts through maps how these concepts are related to different seed concepts (Smith & Humphreys, 2006). The semantic and relational co-occurrence employed by the software application is backed by statistical rigour and it helps to reduce the researchers’ bias that is typically associated with manual coding. A guided analysis of the seed concepts and themes, its relationship with other sub-constructs and themes was undertaken using visual maps, textual exploration and frequency hierarchies relevant for this paper. Originality/value – There is no research in the context of India’s health care sector that analyses innovation through the lens of three intersecting literatures of ambidexterity, human resource and management practices and knowledge integration. Practical implications – This study identifies the key mechanisms that support innovation and ambidexterity in health care firms. Managers can focus on allocating their resources in investing in these resources.
- Subject
- innovation; ambidexterity; knowledge integration; health care; emerging markets
- Identifier
- http://hdl.handle.net/1959.13/1340332
- Identifier
- uon:28450
- Language
- eng
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